Satisfactory Guarantee
Your Satisfaction is Our Soul.
At JDM Tamashii, we don’t just sell wheels and parts — we share a passion for Japanese car culture. Every product we offer is selected with care, attention to detail, and respect for the spirit of the build. That’s why we proudly offer our Satisfactory Guarantee — so you can shop with confidence, knowing we’ve got your back.
We believe that trust is earned with every package we ship, and we aim to treat every customer the way we’d treat a fellow enthusiast at a car meet — with honesty, respect, and passion.
What Our Satisfactory Guarantee Means:
- Quality You Can Trust: Each item is carefully sourced and inspected to meet our standards for fitment, finish, and functionality.
- Support When You Need It: If your item arrives damaged, doesn’t match the description, or you’re simply not satisfied — contact us. We’ll listen.
- Case-by-Case Resolutions: Every return or issue is unique. We evaluate each one individually to ensure a fair outcome for both parties.
- Resolution Options: Based on the situation, we may offer a replacement, store credit, or refund (including shipping in select cases).
- Respectful Communication: We believe in clear, kind, and solution-focused conversations — no auto-replies, no runaround.
We want you to feel that every order from JDM Tamashii reflects the pride, style, and soul of JDM culture.
📧 Reach Out Anytime
If something’s not right, please email us within 14 days of receiving your item at jdmtamashii@gmail.com
Include your order number and a brief description (plus photos if applicable). We'll get back to you as quickly as possible — usually within 1–2 business days.
We’re here to help — not just to sell.
—
Frequently Asked Questions (FAQ)
Q: What if my item arrives damaged or defective?
A: Please contact us within 14 days of delivery with your order number and photos of the damage. We’ll assess the issue and offer a replacement, store credit, or refund depending on the circumstances.
Q: Do I have to pay for return shipping?
A: In most cases, customers are responsible for the cost of return shipping. However, if the issue is due to our error (such as a wrong or defective item), we may reimburse you for return shipping at our discretion.
Q: How long does it take to process a return or refund?
A: Once we receive and inspect your return, we typically process refunds within 5–10 business days. The final refund amount depends on the condition of the returned item and the reason for return.
Q: Can I return an item just because I changed my mind?
A: We understand that things change. If the item is unused and in its original packaging, we’ll do our best to accommodate your return. Please note that return shipping will be at your expense, and final approval is at our discretion.
Q: Can I exchange an item?
A: At this time, we do not offer direct exchanges. If you’d like a different item, we recommend returning the original and placing a new order.
Q: What products are not eligible for return?
A: Custom, made-to-order, or clearance items are typically not returnable unless damaged or defective. We’ll always clarify these cases in the product description.
—
Need help or have a special request?
Our team is passionate, friendly, and always happy to connect with fellow car lovers. Drop us a line any time at jdmtamashii@gmail.com
Driven by passion. Built with soul. Backed by trust. That’s the JDM Tamashii way.